for Retail

The following are three of the top applications of RPA in Retail:

1. Return Processing: Processing returns can be one of the most time-consuming processes for retailers – workflows for updating inventory, processing the actual return, and keeping customers waiting all impact the bottom line. RPA can streamline each step of the return process and make inventory updates automatic and reduce reimbursement delays.
2. Customer Support Management: Today, customers expect fast turnaround time in every aspect of their buying journey. RPA can improve website customer queries by automating responses to commonly asked questions, provide your support team with more timely customer data, and keep customers up-to-date with real time notifications from the many software systems your company is likely utilizing.
3. Account Management: RPA helps automate invoicing, processing, and accounts payable and receivable, and account reconciliation. While nearly all retailers have access to reporting tools, RPA can customize reports to provide the most meaningful data at custom intervals.